RETURN POLICY

NEW RETURNS

• Return to stock = New (not used) and in the original packaging and in re-saleable condition.
• Only items currently stocked and purchased from ASW within the prior 24 months will be considered for return.
• ASW will not accept any discontinued, obsolete, superseded or out of date product.
• All returns must include a “Credit RGA” provided by ASW Sales representative or ASW Customer Service Department.
• If returned in poor condition, item(s) will be marked as unacceptable, and no credit will be given.  The item will also be returned to you. 
• Only items authorized and approved for return should be returned to ASW.
• Items not authorized for return will be refused without credit issued.

DEFECT RETURNS

• Defect / warranty return = product does not perform as it should out of the package.
  
• Warranty items will be authorized and handled as per the manufacturer’s policy.
• This includes all policies where the manufacturer requires dealing directly with their team as opposed to the original source of purchase.
• Returns will not be allowed on special order products.
• Automotive Systems Warehouse Returns Department has final approval on all returns. 
• Defective items will be subject to the manufacturer’s warranty policy and must have a complete description of the defect.
• Certain manufacturers require that you deal directly with them regarding defective items.

PLEASE NOTE:

We understand the importance of our partners returns.  We strive to handle all returns in the most timely manner possible.  If something went wrong we want to make it right.